Privacy Policy
1. Introduction
At Duka Online TZ, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect information that you provide directly to us when you place an order, create an account, or contact our customer service. This includes your name, email address, phone number, delivery address, and payment information. We also collect information automatically when you use our website, such as your IP address, browser type, and pages visited.
3. How We Use Your Information
We use your information to process and fulfill your orders, communicate with you about your orders and deliveries, provide customer service, improve our website and services, send you marketing communications (with your consent), prevent fraud and enhance security, and comply with legal obligations.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business (such as payment processors and delivery services), professional advisors, and law enforcement when required by law.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing of your information, and request data portability. To exercise these rights, please contact our customer service team. You may also opt out of receiving marketing communications at any time.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us through our contact page. We are committed to addressing your concerns and protecting your privacy.