Shipping Policy
1. Free Delivery
We are pleased to offer free delivery on all orders throughout Tanzania. There are no minimum order requirements to qualify for free shipping. We believe in making quality products accessible to everyone without additional delivery charges.
2. Delivery Timeline
Dar es Salaam and Surrounding Areas: Orders are typically delivered within 1-2 business days after phone confirmation.
Other Regions in Tanzania: Orders are delivered within 2-5 business days, depending on your specific location.
3. Order Confirmation
Within 24 hours of placing your order, our team will contact you via phone to confirm your order details and arrange a convenient delivery time. Your availability is important to us, and we want to ensure delivery is made at a time that suits you best. Please keep your phone nearby and be ready to receive our call.
4. Working Days
Our delivery service operates from Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day. Delivery timelines are calculated based on business days only.
5. Cash on Delivery
We offer cash on delivery payment option for your convenience. Payment is made directly to our delivery agent when you receive your order. Please have the exact amount ready or ensure you have change available. Our delivery agents will provide you with a receipt upon payment.
6. Delivery Requirements
To ensure successful delivery, please provide accurate and complete delivery information including your full name, phone number, and detailed address. Someone must be available at the delivery address to receive the order. If no one is available, our delivery agent will contact you to arrange an alternative delivery time.
7. Order Inspection
Before the courier agent departs, we kindly request that you take a moment to check your parcel to ensure it is the product you ordered. This helps us address any concerns or discrepancies promptly, ensuring your satisfaction with your order. If there are any issues, please inform the delivery agent immediately.
8. Tracking Your Order
Once your order has been dispatched, you will receive a phone call notification with estimated delivery details. You can also contact our customer service team for real-time updates on your order status.
9. Delivery Issues
If you experience any issues with your delivery, such as delays, damaged packages, or incorrect items, please contact our customer service team immediately. We are committed to resolving any delivery-related issues promptly and to your satisfaction.
10. Contact Information
For questions about shipping or to inquire about your order status, please contact our customer service team through our contact page. We are here to ensure your shopping experience is smooth and satisfactory.