Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of Duka Online TZ and the purchase of products through our website. By placing an order, you agree to be bound by these terms and conditions.
2. Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion. Payment can be made via cash on delivery. Prices are listed in Tanzanian Shillings (TZS) and include applicable discounts. All promotional offers are subject to terms and may be discontinued at any time.
3. Product Availability
We make every effort to ensure that products shown on our website are available. However, occasionally products may be out of stock. In such cases, we will notify you as soon as possible and offer you the choice of waiting for the product to become available or canceling your order.
4. Delivery
Delivery times are estimates and may vary depending on your location. Orders within Dar es Salaam and surrounding areas are typically delivered within 1-2 business days after confirmation. Orders outside Dar es Salaam may take 2-5 business days. We offer free delivery on all orders.
5. Product Quality
We are committed to providing high-quality products. All products are sourced from reputable suppliers and undergo quality checks before dispatch. If you receive a defective or damaged product, please contact us immediately for a replacement or refund.
6. Customer Responsibilities
Customers are responsible for providing accurate delivery information and being available to receive their orders. Please inspect your order upon delivery and report any issues immediately to our delivery agent or customer service team.
7. Prohibited Use
You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using our services, including but not limited to copyright laws.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Republic of Tanzania. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Tanzania.
9. Contact Us
For any questions regarding these Terms and Conditions, please contact our customer service team through our contact page.